How to set up pre-authorized payments for Shaw Direct

One of the ways you can set up pre-authorized payments for your Shaw Direct services is through your bank account. Follow these steps to set up pre-authorized payment through your bank account.

1. Click here to access My Shaw Direct.
2. Sign in using your account number and password, or your Shaw ID credentials.
   
   • If you forgot your associated password, you will need to create a Shaw ID to access your account.
   • If you have already registered your email address, you can use the forgot password link here.
3. Once signed in, click "My Bills" on the left.
   
   



4. Click on "Sign up for Auto Payments" in the Auto Payments box.
5. Follow the instructions appearing on the screen.
6. You will need the following information from your bank or from a cheque:

• 5-digit transit number
• 3-digit institution number
• Bank account number

Note: When pre-authorized payments are active, any changes (including cancelling) made to your balance must be completed a minimum of 10 days prior to your invoice date in order for the change to reflect the withdrawal amount. Any changes made within the 10-day period will be reflected on the next invoice.

The second way that you can set up pre-authorized payment for your Shae Direct services is through your credit card. Follow these steps to step up pre-authorized payment via a credit card.

1. Click here to access My Shaw Direct.
2. Sign in using your account number and password, or your Shaw ID credentials.
   
   • If you forgot your associated password, you will need to create a Shaw ID to access your account.
   • If you have already registered your email address, you can use the forgot password link here.
3. Once signed in, click "My Bills" on the left.
   
   



4. Click on "Sign up for Auto Payments" in the Auto Payments box.
5. Follow the instructions appearing on the screen.

Note: When pre-authorized payments are active, any changes (including cancelling) made to your balance must be completed a minimum of 10 days prior to your invoice date in order for the change to reflect the withdrawal amount. Any changes made within the 10-day period will be reflected on the next invoice.

Have more questions about setting up pre-authorized payments for your Shaw Direct services? Check out our Frequently Asked Questions.

What options do I have to set up pre-authorized payments for my Shaw Direct account?

You can set up pre-authorized payments through your financial institution or via a credit card. See above for additional details.

I've signed into My Shaw Direct but do not see the option to set up pre-authorized payments?

This may be because of an outstanding balance that needs to be cleared on your account first.

When will my payments be withdrawn?

Your withdrawal date is one day after the invoice date on your bill.

Can I change my withdrawal date?

Yes, please chat or give us a call at 1-888-554-7827 to have your withdrawal date adjusted.