Need more help
Bring your concern to our management team
How can we help?
In order to discontinue your Shaw Direct services, you are
required to contact us by
telephone.
Please call 1-888-554-7827
for assistance.
Setting up pre-authorized payments
You can have your monthly service charges automatically come out of your bank account or charged to a credit card. To get started, please visit my.shawdirect.ca.
Your account number
Mail us
Alternatively, if you’d like to mail your concern, please send your letter to:
Rogers Communications
Share a concern
333 Bloor St. E
Toronto, ON M4W 1G9
If you're not satisfied with our solution, you may want to reach out to the following organizations:
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.