Your opinion matters to us. We're dedicated to providing exceptional customer experiences and enhanced ways to handle your feedback and concerns promptly.
If you wish to share feedback about your Shaw experience, or have raised a concern that wasn't resolved to your satisfaction, we want to hear from you.
We'd love to hear from you if you've had a great experience or have a suggestion.
Resolve a concern
If you're not satisfied with our solution, you may want to reach out to the following organizations:
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
The CRTC is an independent agency of the Government of Canada, responsible for the regulation of telecommunications companies. To learn more about and to contact them, you can visit their website at http://www.crtc.gc.ca/eng/home-accueil.htm or reach them toll-free at 1-877-249-CRTC (2782).