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Remote Troubleshooting

Learn how to program and troubleshoot common issues with your IRC 600 or URC 600 Shaw Direct remote control.

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Dish Troubleshooting

Learn how to troubleshoot missing channels on your satellite receiver. Unplugging the power on the receiver for 60 seconds often resolves missing channels.

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Intermittent satellite signal

Learn how to identify and troubleshoot intermittent TV signal, which is one of the most common issues with satellite signal interference.

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Receiver Troubleshooting

Use these tips to troubleshoot authorization issues with your satellite receiver. Learn how to diagnose the issue, refresh your receiver and reset your receiver. ng an authorization issue.

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In order to discontinue your Shaw Direct services, you are required to contact us by telephone. Please call 1-888-554-7827 for assistance.


Your bill explained

Our bill explainer breaks down all the sections of your Shaw Direct bill and shows where you can find important information such as amount due and due date.

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I want to pay my bill

There are a variety of ways you can pay your Shaw Direct bill including pre-authorized payments, credit card payments, through your bank and more.

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Setting up pre-authorized payments

You can have your monthly service charges automatically come out of your bank account or charged to a credit card. To get started, please visit my.shawdirect.ca.

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Customize your TV experience

Shaw Direct programming has it all. Add Theme Packs, Premium channels and a variety of individual channels to personalize your package.

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Schedule a Seasonal Break

Shaw Direct's Seasonal Break service allows you to suspend your programming while you are on holidays.

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If you're not satisfied with our solution, you may want to reach out to the following organizations:

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Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

Canadian Radio-television Telecommunications Commission (CRTC)

The CRTC is an independent agency of the Government of Canada, responsible for the regulation of telecommunications companies. To learn more about and to contact them, you can visit their website at http://www.crtc.gc.ca/eng/home-accueil.htm or reach them toll-free at 1-877-249-CRTC (2782).