Shaw ID Two-Step Verification For Shaw Direct

Two-step verification is a great measure to keep your information safe.  

• You will be prompted to enter a verification code when you make certain changes in My Shaw Direct.  
• When you choose to trust a browser or a device, you will not be prompted to enter a code for a period of 90 days. However, you will be prompted to enter a code again: 
  • After 90 days. 
  • If you’re doing high-risk changes to your account. 
  • When you use a new browser/forget all browsers. 
• If you successfully provided a code and your session expired (120 minutes of inactivity), you will be prompted to enter a code again. 
  
  

The first time you set up your Shaw ID, or sign in to My Shaw Direct, you will get a prompt to set up two-step verification for your account. 

1. Visit my.shawdirect.ca. 
2. Sign in using your Shaw ID and password. 
3. You should be on the two-step verification page. 
   • To receive an SMS text message, add your phone number and click Send Code.  
   • To receive an email, add your email address and click Send Code. 
4. Open the text message or email you received and copy the 6-digit code. 
5. Back in the website pop-up, enter your 6-digit code and click Verify. 

1. Visit My Shaw Direct
2. Sign in using your Shaw ID and password. 
3. Click My Profile and scroll down to My Shaw IDs. 
4. In the 2-Step Verification column next to a Shaw ID, click Set Up. 
5. Enter your phone number or email address. 
6. Click Send Code. 
7. Open the text message or email you receive and copy the 6-digit code. 
8. Back in the website pop-up, enter your 6-digit code and click Verify. 

Follow the steps below to edit two-step verification method :

1. Visit My Shaw Direct. 
2. Sign in using your Shaw ID and password. 
3. Click My Profile and scroll down to My Shaw IDs. 
4. In the 2-Step Verification column next to a Shaw ID, click SMS or Email. 
5. Click Edit next to a verification method. 
6. Edit the information shown and click Send Code. 
7. Open the text message or email you receive and copy the 6-digit code. 
8. Back in the website pop-up, enter your 6-digit code and click Verify.

Note: You can only remove one of the two methods, you can’t remove the option entirely.  If you remove your primary two-step verification method, the remaining one will become the primary by default. 

1. Visit My Shaw Direct. 
2. Sign in using your Shaw ID and password. 
3. Click My Profile and scroll down to My Shaw IDs. 
4. In the 2-Step Verification column next to a Shaw ID, click SMS or Email. 
5. Click Remove SMS or Remove Email. 
6. Confirm your choice if prompted.  

To set a new primary two-step verification method: 

1. Visit My Shaw Direct. 
2. Sign in using your Shaw ID and password. 
3. Click My Profile and scroll down to My Shaw IDs. 
4. In the 2-Step Verification column next to a Shaw ID, click SMS or Email. 
5. Select the radio button next to the method you want to make your primary verification method. 
6. Click Save.