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Shaw ID - Step by Step Guide

Learn how to create Shaw ID, retrieve your password, and link accounts.

Creating a Shaw ID

  1. Go to my.shawdirect.ca.
  2. Click Register now.
  3. Enter your email.
    • You can use any email address for Shaw ID.
    • It doesn't have to be a @shaw.ca address.
  4. Select a password.
    • Minimum 8 characters, a number, an uppercase, and a lowercase character.
  5. Click Create your Shaw ID.
  6. Fill out your account information.
    • Account Number
    • Postal Code
  7. Click Create your Shaw ID.
  8. You will receive an email to activate your Shaw ID.
  9. Open your email from noreplyshawid@shawdirect.ca and click Activate Now. The link will be valid for 48 hours.
  10. Your Shaw ID is now active. Click Continue to My Shaw.

Linked Accounts

Both Primary and Secondary Shaw IDs will have access to manage various settings using My Shaw Direct. Once you are signed in, click My Profile and you will see different options under Manage Your Shaw IDs.


You can link both Shaw Direct and Cable accounts under one Shaw ID.


Change Shaw IDChange your Shaw ID email address
Change passwordChange the password associated with this Shaw ID
Set up Two-Step VerificationReceive an email or text message when signing in
Change recovery emailUpdate the email that forgotten passwords will be sent to
Change nameChange the username associated with the Shaw ID
Unlink Shaw IDRemove an account number from Shaw ID


If multiple accounts are tied to a Shaw ID, you can specify a default account. The default account is what you will first see when you log in.

Resetting Password

  1. Go to my.shawdirect.ca
  2. Click Password under "Forgot your Shaw ID or password?"
  3. Enter the Recovery Email Address associated with the Shaw ID.
    • The recovery email can be different from the Shaw ID itself.
  4. Complete the "I’m not a robot" captcha.
    • Click on Reset password.
    • You will get a confirmation message.
    • Check for an email from Shaw Direct and click Reset Now.
    • Enter a new password.
    • Click Reset password.
    • Your password is now reset! You can return to my.shawdirect.ca and login, or you can click Continue to My Shaw Direct.

    Recovering Shaw ID

    1. Go to my.shawdirect.ca
    2. Click Shaw ID under "Forgot your Shaw ID or password?"
    3. Enter the Recovery Email Address associated with the Shaw ID.
      • The recovery email can be different from the Shaw ID itself
    4. Complete the "I’m not a robot" captcha.
    5. Click Retrieve Shaw ID.
    6. You will get a confirmation message.
    7. Check for an email from Shaw Direct with the correct Shaw ID.
    8. You can now use it to sign in to your account.