What happens if two-step verification stops working? How do I fix it?
You can click on Resend Verification Code on the current prompt page to request a new one. We encourage enabling both SMS and email as means of verification for your Shaw ID. This means that if you cannot receive a code via SMS (text), you can also get it via email. If numerous attempts at verification fail, our system will give an error. If you get this error, contact us for further assistance. Will I have to use two-step verification every time I log into My Shaw Direct?
You can let My Shaw Direct remember the device you are using so that next time, you will no longer need to do a two-step verification. Just tick the checkbox with “Don’t ask me again on this browser” under Sign In.
The Two-step verification is an added feature that will make your account more secure, but it is optional. My Shaw Direct will only prompt for a validation code when a new device attempts to login.