What happens if two-step verification stops working? How do I fix it?
You can choose the option to ‘Resend Verification Code’ on the current prompt page requesting the verification code. We recommend configuring both SMS and email as means of verification for your Shaw ID. This means that if you cannot receive a code via SMS (text), you will have the option to also obtain the code via email. If numerous attempts at verification fail, our system will produce an error. Upon receiving this error, you will need to contact Shaw Direct customer care for further assistance.Will I have to use two-step verification every time I log into My Shaw Direct?
My Shaw Direct will provide you with the option to remember your device when logging into the site using a validation code. There is a checkbox located under the ‘Sign In’ button labelled ‘Don’t ask me again on this browser’. Checking this box will allow My Shaw Direct to remember this device. This means you will no longer be required to send a validation code from this device while logging into My Shaw Direct.
Two-step verification is an optional feature that will make your account more secure, but you are not required to configure it if you do not want to. This feature is provided as an optional means of adding extra security to your online account, and My Shaw Direct will only prompt for a validation code when a new device attempts to login.