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Signing into My Shaw Direct with your Shaw ID will give you access to a new, optional level of security: Shaw Two-step verification. Two-step verification introduces an additional layer of security to Shaw Direct customers, helping to protect your online identity.

What is two-step verification?

Two-step verification is a method of confirming someone’s identity, in which a system requires them to present two pieces of identification.

An example would be withdrawing money from an ATM or paying with debit: only the correct combination of a bank card and a PIN allows the transaction to be carried out.

If numerous failed attempts are detected, the Shaw ID login will be disabled, prompting you to contact Shaw Direct customer care.

Setting up two-step verification

With two-step verification, you can add a second email (different from the one already used for your Shaw ID) and/or a mobile phone number in your Shaw ID.

By adding these, Shaw can send you a six-digit PIN which can be used to confirm your identity.

The website will detect it when someone is attempting to log in into your account. When this happens, a six-digit PIN will be sent to the mobile number and/or email address that you have added.

This code is only valid for 30 minutes.

  • If the code is correct, you will have the option to remember the new device and you will be granted access to your account.
  • If the code is incorrect, you will have the option to resend the verification code.

Removing two-step verification

  1. Login to My Shaw Direct.
  2. Select My Profile.
  3. Click Manage Two-Step Verification.
  4. Click Remove.
  5. Click Disable Two-Step Verification.
  6. You have successfully disabled it.

Frequently Asked Questions

What happens if two-step verification stops working? How do I fix it?

You can click on Resend Verification Code on the current prompt page to request a new one. We encourage enabling both SMS and email as means of verification for your Shaw ID. This means that if you cannot receive a code via SMS (text), you can also get it via email. If numerous attempts at verification fail, our system will give an error. If you get this error, contact us for further assistance.

Will I have to use two-step verification every time I log into My Shaw Direct?

You can let My Shaw Direct remember the device you are using so that next time, you will no longer need to do a two-step verification. Just tick the checkbox with “Don’t ask me again on this browser” under Sign In.

The Two-step verification is an added feature that will make your account more secure, but it is optional. My Shaw Direct will only prompt for a validation code when a new device attempts to login.