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How to: Return Shaw Direct Equipment

If you need to return a Shaw Direct equipment, you can do it via Canada Post or Purolator.

Canada Post

If you prefer Canada Post:

  1. Package the equipment securely in a box.
  2. Note down the policy number: PR365917
  3. Drop off the parcel at any post office; provide the policy number.
  4. Canada Post will take care of the rest.


If you prefer Purolator:

  1. Package the equipment or accessory securely in a box.
  2. Call Purolator at 1-888-SHIP-123 (1-888-744-7123).
  3. Request pick up from your residence.
  4. Please provide Purolator with the following information:
Type of Pick Up:Pick up for parcel
Shipping Address:

Shaw Direct c/o CTDI

Attn: Shaw Direct Receiving

2480 Meadowvale Blvd. #3

Mississauga, ON L5N 8M6

Account Number:5902406
Shipping Mode:Ground