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Overview

There are some instances when you may need to return or recycle your Shaw Direct equipment. If you need to return Shaw Direct equipment, you can do it via Canada Post.

Note: Before returning equipment, please contact us if you haven’t already requested to cancel your current your Shaw Direct services.

What equipment should be returned?

Receivers

  • Check the model number at the bottom left of the receivers in your home.
  • Only HDDSR 800 and HDPVR 830 receivers should be returned to Shaw Direct.
  • All other models do not need to be returned and can be safely recycled.
  • All defective accessories can be recycled. For example: remote controls, old cables, satfinders, tripods, etc.

How to return Shaw Direct equipment via Canada Post

To return your equipment via Canada Post:

  1. Package the equipment securely in a box.
  2. Note down the policy number: PR365917
  3. Drop off the parcel at any post office; provide the policy number.
  4. Confirm with Canada Post the return address is:
    3-2480 MEADOWVALE BLVD
    MISSISSAUGA ON L5N8M6
  5. Canada Post will take care of the rest.

Recycling Equipment

To recycle equipment that should not be returned to Shaw Direct, visit epra.ca to find a local drop off location. Recycling old equipment help keep materials in manufacturing supply and out of landfills.
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