Shaw ID for Shaw Direct: Step by Step Guide

Follow the steps below to create a Shaw Id to manage your Shaw Direct service:

1. Go to my.shawdirect.ca.
2. Click Register now.
3. Enter your email.
   • You can use any email address for Shaw ID.
   • It doesn't have to be a @shaw.ca address.
4. Select a password.
   • Minimum 8 characters, a number, an uppercase, and a lowercase character.
5. Click Create your Shaw ID.
6. Fill out your account information.
   • Account Number
   • Postal Code
7. Click Create your Shaw ID.
8. You will receive an email to activate your Shaw ID.
9. Open your email from noreplyshawid@shawdirect.ca and click Activate Now. The link will be valid for 48 hours.
10. Your Shaw ID is now active. Click Continue to My Shaw.

Both Primary and Secondary Shaw IDs will have access to manage various settings using My Shaw Direct. Once you are signed in, click My Profile and you will see different options under Manage Your Shaw IDs.

You can link both Shaw Direct and Cable accounts under one Shaw ID.

If multiple accounts are tied to a Shaw ID, you can specify a default account. The default account is what you will first see when you log in.

To enhance security you can not re-use your previous passwords.

Follow the steps below to reset your Shaw ID password for Shaw Direct:

1. Go to my.shawdirect.ca
2. Click Password under "Forgot your Shaw ID or password?"
3. Enter the Recovery Email Address associated with the Shaw ID.
   • The recovery email can be different from the Shaw ID itself.
4. Complete the "I’m not a robot" captcha.
5. Click on Reset password.
6. You will get a confirmation message.
7. Check for an email from Shaw Direct and click Reset Now.
8. Enter a new password.
9. Click Reset password.
10. Your password is now reset! You can return to my.shawdirect.ca and login, or you can click Continue to My Shaw Direct.

Shaw Direct customers can recover their Shaw ID by following these steps:

1. Go to my.shawdirect.ca
2. Click Shaw ID under "Forgot your Shaw ID or password?"
3. Enter the Recovery Email Address associated with the Shaw ID.
   • The recovery email can be different from the Shaw ID itself
4. Complete the "I’m not a robot" captcha.
5. Click Retrieve Shaw ID.
6. You will get a confirmation message.
7. Check for an email from Shaw Direct with the correct Shaw ID.
8. You can now use it to sign in to your account.