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My Shaw Direct Walkthrough

Learn more about navigating My Shaw Direct and other related How-To's.

Supported Platform

Operating System: Windows 7+ or Mac OS X 10.7+

Web Browser: Chrome, Firefox, Microsoft Edge, Safari 10+

How to Create a Shaw ID

If you haven't yet, you need to create a Shaw ID first to access My Shaw Direct.

  1. Go to my.shawdirect.ca.
  2. Click Register now.
  3. Enter your email.
  4. Select a password.
  5. Click Create your Shaw ID.
  6. Fill out your account information.
    • Account Number
    • Postal Code
  7. Click Create your Shaw ID.
  8. You will receive an email to activate your Shaw ID.
  9. Open your email from noreplyshawid@shawdirect.ca and click Activate Now. The link will be valid for 48 hours.
  10. Your Shaw ID is now active. Click Continue to My Shaw.

How to Log in

Logging in is very easy!

  1. Go to my.shawdirect.ca.
  2. Enter your Shaw ID and Password.
  3. Click Sign In.
  4. You will be directed to your account dashboard.

Navigating Account Dashboard

Looking for something specific? Check out what you can do in each tab on the dashboard.

msd account dashboard

  1. My Bills
    • Pay your bills, sign up for auto payments or eBill.
    • Access your Account History and view your past bills.
    • Get Billing Support.
  2. TV
    • Download a copy of your channel listing.
    • Customize your TV package (add channels, upgrade plan, etc.).
    • Refresh or activate your receivers.
    • Manage your BlueCurve TV devices.
    • Request Seasonal Break.
    • Get TV Support (troubleshooting, set-up, how-to tips, etc.).
  3. My Profile
    • Add or Manage your Shaw IDs or your other accounts.
    • Modify your contact information.
    • Change Password, recovery email or set up Two-Step Verification.

How to Sign up for Auto Payments

Eliminate hassle and never miss a payment! To sign up for automatic payment:

  1. On your Account dashboard, click Sign up for Auto Payments.
  2. Choose between Credit card or Bank account.
  3. Click Continue.
  4. Enter your credit card or bank account information.
  5. Click Sign up.
  6. You will get a confirmation window.

How to Sign up for eBill

Signing up for eBill is very easy!

  1. On your Account dashboard, click Sign up for eBill.
  2. Enter your preferred email address.
  3. You will get a confirmation window.

How to access Account Transactions and Past Bills.

Your previous 24 months of bills are available for viewing

  1. Click My Bills.
  2. Scroll down to Account History.
  3. To view previous bills, select from the list and click View Bill.
  4. To view transactions, select a date range to display and click Go.

How to Get Your Channel Listing

To get a list of channels you are subscribed to:

  1. Click TV.
  2. Click My Channel list.
  3. The website will show the channels you are subscribed to.
  4. To save or print a copy, just click on Print.

How to Add More Channels

To add more channels or modify your programming package, please refer to this page.

Some packages have restrictions that come with it. Some examples:

  • Grandfathered packages or add-ons
  • Programming with minimum subscription (Movies, Leafs TV, Adult programming, etc.)
  • Second Home accounts

How to Manage BlueCurve TV Devices

Remove or disable Parental Controls for a device.

  1. Under TV tab, scroll down to BlueCurve TV Devices section.
  2. If you do not have any registered device, you will see links to download the app on your devices.
  3. If you use BlueCurve TV app, a list of devices will show.
    • Select a device you want to manage.
    • Click Manage Device.

    How to Process a Seasonal Break.

    Some reminders before requesting a seasonal break:

    • A start and reconnection date are required.
    • You can only suspend your account for a minimum of 14 days to maximum of 330 days
      • Choosing an incorrect time frame will give an error message.
      • Seasonal break for more than 180 days is subject to $30 reconnection fee.
    • The start date cannot be today’s date or more than 30 days in the future.
    • Reconnection is automatic. Please take note of your reconnection date.


    To put your account on seasonal break:

    1. Click TV.
    2. Scroll down to Seasonal Break section.
    3. Select your dates.
    4. Read the Terms and Conditions.
    5. If you accept the Terms and Conditions, click the tick box.
    6. Click Submit.
    7. A confirmation window will pop up, click Submit.
    8. If you are requesting for more than 180 days, a confirmation window reminding you of $30 fee will show up.
    9. Click Yes, I will pay the $30 feeif you agree.
    10. Otherwise, click No, I want tochange my dates.
    11. While your order is being processed, there will be a green banner.
    12. When your order is processed, a banner with “Your account is currently set to Seasonal Break” will be displayed.