Learn About My Shaw Direct

If you haven't yet, you need to create a Shaw ID first to access My Shaw Direct. To create a My Shaw Direct account:

1. Go to my.shawdirect.ca.
2. Click Register now.
3. Enter your email.
4. Select a password.
5. Click Create your Shaw ID.
6. Fill out your account information.
   • Account Number
   • Postal Code
7. Click Create your Shaw ID.
8. You will receive an email to activate your Shaw ID.
9. Open your email from noreplyshawid@shawdirect.ca and click Activate Now. The link will be valid for 48 hours.
10. Your Shaw ID is now active. Click Continue to My Shaw.

Logging in is very easy! To log into your My Shaw Direct account:

1. Go to my.shawdirect.ca.
2. Enter your Shaw ID and Password.
3. Click Sign In.
4. You will be directed to your account dashboard.

Looking for something specific? Access your Shaw Direct bill, view your channel listings and more. Check out what you can do within each tab on the dashboard.

1. My Bills
   • Pay your bills, sign up for auto payments or eBill.
   • Access your Account History and view your past bills.
   • Get Billing Support.
     
     
2. TV
   • Download a copy of your channel listing.
   • Customize your TV package (add channels, upgrade plan, etc.).
   • Refresh or activate your receivers.
   • Manage your Ignite TV devices.
   • Request Seasonal Break.
   • Get TV Support (troubleshooting, set-up, how-to tips, etc.).
     
     
3. My Profile
   • Add or Manage your Shaw IDs or your other accounts.
   • Modify your contact information.
   • Change Password, recovery email or set up Two-Step Verification.

Eliminate hassle and never miss a payment! To sign up for automatic payment:

1. On your Account dashboard, click Sign up for Auto Payments.
2. Choose between Credit card or Bank account.
3. Click Continue.
4. Enter your credit card or bank account information.
5. Click Sign up.
6. You will get a confirmation window.

Signing up for eBill is very easy!

1. On your Account dashboard, click Sign up for eBill.
2. Enter your preferred email address.
3. You will get a confirmation window.

Visit our article on Shaw Direct eBill and FAQs for additional information on Shaw Direct eBilling.

Your previous 24 months of bills are available for viewing. To access Account transactions and your past bills:

1. Click My Bills.
2. Scroll down to Account History.
3. To view previous bills, select from the list and click View Bill.
4. To view transactions, select a date range to display and click Go.

There are a variety of options to pay for your Shaw Direct bill. See Shaw Direct Payment Options for more information.

To get a list of channels you are subscribed to:

1. Click TV.
2. Click My Channel list.
3. The website will show the channels you are subscribed to.
4. To save or print a copy, just click on Print.

For additional information, please see My channel line-up and channel listing

To add more channels or modify your programming package, please refer to this page.

Some packages have restrictions that come with it. Some examples:

• Grandfathered packages or add-ons
• Programming with minimum subscription (Movies, Leafs TV, Adult programming, etc.)
• Second Home accounts

You can use My Shaw Direct to remove or disable Parental Controls for a device. To manage an Ignite TV device:

1. Under TV tab, scroll down to Ignite TV Devices section.
2. If you do not have any registered devices, you will see links to download the app on your devices.
3. If you use Ignite TV app, a list of devices will show.
   • Select a device you want to manage.
   • Click Manage Device.

You can use My Shaw Direct to request a seasonal pause of your services. Some reminders before requesting a seasonal break:

• A start and reconnection date are required.
• You can only suspend your account for a minimum of 14 days to maximum of 330 days
  • Choosing an incorrect time frame will give an error message.
  • Seasonal break for more than 180 days is subject to $30 reconnection fee.
  • Second Home accounts are exempted from $30 reconnection fee.
• The start date cannot be today’s date or more than 30 days in the future.
• Reconnection is automatic. Please take note of your reconnection date.

To put your account on seasonal break:

1. Click TV.
2. Scroll down to Seasonal Break section.
3. Select your dates.
4. Read the Terms and Conditions.
5. If you accept the Terms and Conditions, click the tick box.
6. Click Submit.
7. A confirmation window will pop up, click Submit
   • For second home accounts, proceed to step 10.
8. If you are requesting for more than 180 days, a confirmation window reminding you of $30 fee will show up.
9. Click Yes, I will pay the $30 fee if you agree.
10. Otherwise, click No, I want to change my dates.
11. While your order is being processed, there will be a green banner.
12. When your order is processed, a banner with “Your account is currently set to Seasonal Break” will be displayed.

Learn more by visiting Shaw Direct Seasonal Break Information.