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Overview

Learn more about navigating My Shaw Direct and other related How-To's. Supported Platforms include Windows 7+ or Mac OS X 10.7+. Supported Web browsers include: Chrome, Firefox, Microsoft Edge and Safari 10+.

How to Create a Shaw ID

If you haven't yet, you need to create a Shaw ID first to access My Shaw Direct. To create a My Shaw Direct account:

  1. Go to my.shawdirect.ca.
  2. Click Register now.
  3. Enter your email.
  4. Select a password.
  5. Click Create your Shaw ID.
  6. Fill out your account information.
    • Account Number
    • Postal Code
  7. Click Create your Shaw ID.
  8. You will receive an email to activate your Shaw ID.
  9. Open your email from noreplyshawid@shawdirect.ca and click Activate Now. The link will be valid for 48 hours.
  10. Your Shaw ID is now active. Click Continue to My Shaw.

How to Log in

Logging in is very easy! To log into your My Shaw Direct account:

  1. Go to my.shawdirect.ca.
  2. Enter your Shaw ID and Password.
  3. Click Sign In.
  4. You will be directed to your account dashboard.

Navigating the My Shaw Direct Dashboard

Looking for something specific? Access your Shaw Direct bill, view your channel listings and more. Check out what you can do within each tab on the dashboard.

msd account dashboard

  1. My Bills
    • Pay your bills, sign up for auto payments or eBill.
    • Access your Account History and view your past bills.
    • Get Billing Support.

  2. TV
    • Download a copy of your channel listing.
    • Customize your TV package (add channels, upgrade plan, etc.).
    • Refresh or activate your receivers.
    • Manage your Ignite TV devices.
    • Request Seasonal Break.
    • Get TV Support (troubleshooting, set-up, how-to tips, etc.).

  3. My Profile
    • Add or Manage your Shaw IDs or your other accounts.
    • Modify your contact information.
    • Change Password, recovery email or set up Two-Step Verification.

How to Sign up for Auto Payments

Eliminate hassle and never miss a payment! To sign up for automatic payment:

  1. On your Account dashboard, click Sign up for Auto Payments.
  2. Choose between Credit card or Bank account.
  3. Click Continue.
  4. Enter your credit card or bank account information.
  5. Click Sign up.
  6. You will get a confirmation window.

How to Sign up for eBill

Signing up for eBill is very easy!

  1. On your Account dashboard, click Sign up for eBill.
  2. Enter your preferred email address.
  3. You will get a confirmation window.

Visit our article on Shaw Direct eBill and FAQs for additional information on Shaw Direct eBilling.

How to access Past Bills

Your previous 24 months of bills are available for viewing. To access Account transactions and your past bills:

  1. Click My Bills.
  2. Scroll down to Account History.
  3. To view previous bills, select from the list and click View Bill.
  4. To view transactions, select a date range to display and click Go.

There are a variety of options to pay for your Shaw Direct bill. See Shaw Direct Payment Options for more information.

How to Get Your Channel Listing

To get a list of channels you are subscribed to:

  1. Click TV.
  2. Click My Channel list.
  3. The website will show the channels you are subscribed to.
  4. To save or print a copy, just click on Print.

For additional information, please see My channel line-up and channel listing

How to Add More Channels

To add more channels or modify your programming package, please refer to this page.

Some packages have restrictions that come with it. Some examples:

  • Grandfathered packages or add-ons
  • Programming with minimum subscription (Movies, Leafs TV, Adult programming, etc.)
  • Second Home accounts

How to Manage Ignite (Formerly BlueCurve) TV Devices

You can use My Shaw Direct to remove or disable Parental Controls for a device. To manage an Ignite TV device:

  1. Under TV tab, scroll down to Ignite TV Devices section.
  2. If you do not have any registered devices, you will see links to download the app on your devices.
  3. If you use Ignite TV app, a list of devices will show.
    • Select a device you want to manage.
    • Click Manage Device.

Did You Know? You can use My Shaw Direct to request a seasonal pause of your services? Learn more about How to process a Seasonal Break in my Shaw Direct.