Shaw ID - Frequently Asked Questions

What is a Shaw ID?
A Shaw ID is a single login for accessing Shaw products and services like My Shaw Direct, Rogers Xfinity Stream app and other mobile apps that come with your channel subscription. It uses an email address and a password.

Can Shaw Cable and Shaw Direct accounts be linked in My Shaw Direct?
Yes. To link accounts under a single Shaw ID, you must have a Shaw ID first.

Can I have more than one Shaw ID?
You can create one primary account and up to four additional secondary accounts.

How do I create a Shaw ID?
You can create a Shaw ID by going to register.shawdirect.ca. Visit Creating a Shaw ID for more details.

• Prior to creating a Shaw ID, make sure that you haven't already created one previously. If you aren't sure, you can visit the My ShawDirect sign-in page and enter what you think your email and password is for your Shaw ID. If you aren't sure of your credentials, you can use the Forgot your Shaw ID or password links.
• When setting up your Shaw ID, the requirements for the password are:
  • Minimum 8 characters
  • At least one number
  • At least one uppercase letter and
  • At least one lowercase letter

Once you have successfully set up your My Shawdirect account, you can then access it at my.shawdirect.ca/. The default view will be "My Bills". Click on the "TV" and "My Profile" tabs on the lefthand side.

You can reset or change your passwords using the following self-serve options below, however, to enhance password security you can not re-use previous passwords.

1. Go to my.shawdirect.ca
2. Under the Sign in button, click on the word "password" under "Forgot your Shaw ID or password?"
3. Enter in your Shaw ID or recovery email.
4. If asked, confirm you are not a robot.
5. Click the Reset password button.
6. Check your recovery email account for instructions on how to reset your password.

1. Go to my.shawdirect.ca
2. Within the My Profile section, locate Manage Your Shaw IDs.
3. Click on Change password.

Is a '@shaw.ca' email address required to sign up for Shaw ID?
No. you can use any email address — Gmail, Yahoo, Hotmail, etc.

What if I enter the wrong email address when signing up?

You can simply re-register with the correct email address. The other Shaw ID will not be activated unless you activated it through the confirmation email we sent.

Can the first and last name displayed Shaw ID be changed?
Both Primary and Secondary Shaw IDs will have access to manage various settings using My Shaw Direct.

If I have a Primary Shaw ID and I cancel my account, what happens?
When an account with Shaw ID is cancelled, you will no longer be able to access the digital products and services that the account was eligible for.

I have activated my Shaw ID but when I am trying to login in, I am stuck on the page with a message ”please wait while we retrieve your account information.”

Please ensure that you are using supported operating systems like Windows 7+ or Mac OS X 10.7+ and supported browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge or Apple Safari.

How can a Secondary Shaw ID be added to an account?
The Primary Shaw ID on the account will need to send invites using the following self-serve option.

1. Go to my.shawdirect.ca
2. Within the My Profile section, locate Manage Your Shaw IDs
3. Select Add Shaw ID
4. Enter First name, Last name, and Email address
5. Click Send Invitation and the invitee will receive an email with a link to register for a Secondary Shaw ID.

What happens when I reach the maximum of five secondary Shaw IDs?
The Primary Shaw ID will see +Add Shaw ID button grayed out, and a text will show that 5/5 IDs have been added to the account.

What happens when a household member does not want to accept a Secondary Shaw ID invite?
If a household member does not want to accept the Shaw ID invite, they can do the following:

• Ignore the emailed invite and it will expire in 48 hours.
• Select the "Let us know" link in the email and the invite will immediately expire.

If the Let us know link is clicked in error, the Primary Shaw ID can send a new invite.

How do I link an existing Secondary Shaw ID to an account as the Primary?
If the other account doesn't have an existing Primary Shaw ID:

1. Remove the Secondary Shaw ID from the account via the Shaw ID Tool
2. The customer will log into My Shaw Direct using the Secondary Shaw ID information
3. Select Add account
4. Add the Account Number and Postal Code.

Can all linked accounts access the associated digital products andservices at the same time?
No. Only the Primary Shaw ID associated with the default account will be able to sign in into eligible digital products and services. If the Primary Shaw ID holder needs to sign in into other services associated to the linked account, they will have to change the default account. You can do this by logging in to My Shaw Direct and accessing the Add Account option under My Profile section.

Can I still link accounts in My Shaw Direct?
Yes, the Primary Shaw ID on the account can link accounts using the following self-serve option:

• Go to my.shawdirect.ca
• Within the My Profile section, click Add Account
• Enter Account number and Postal code
• Click Verify account

The account where you are linking another one will by default become the Primary Shaw ID.

Do I still need to have the Username and Password to link accounts?
No. Going forward, when accounts are linked with My Shaw Direct by a Shaw ID user, only the account number and postal code are required. You can link any account that does not have a Primary Shaw ID already associated with it. If there is an existing My Shaw Direct credentials on the account being linked, it will be retired and will no longer be able to log in into any of our online properties or apps. The Primary Shaw ID will need to send a Secondary Shaw ID invite to household members that require access to the account.

Is there a limit on how many accounts can be linked to one account?
One primary and up to 4 additional secondary account holders (5 in total).