Shaw Direct - 2-Year Value Plans
Contents
What is a 2-Year Value Plan? Is a 2-year Value Plan right for me? How can I renew my 2-Year Value Plan? Can I cancel a 2-Year Value Plan? 2-year Value Plan FAQOverview
Both existing and new customers are eligible to the 2-Year Value Plan.
The 2-year Value Plan offers a price guarantee for two years through extended promotional saving and access to the latest hardware. See the sections below to learn more about our 2-year Value Plan.
Note: 2-Year Value Plans are not available in Quebec and no longer offered in Newfoundland as of December 1, 2023.
What is a 2-Year Value Plan?
Shaw Direct offers 2-Year Value Plans to our existing and new customers for which they can enjoy the latest Shaw Direct hardware, while also locking in their base package rate with a 24-month rate guarantee.
Additional Details
- You must maintain a minimum 40 dollar TV service plan which is stipulated in the agreement.
- The price guarantee is only applicable on base packages for two years when signed up. See our Example Agreement and Terms of Service for more details.
- 2-Year Value Plan is not available in Quebec and Newfoundland
Is a 2-year Value Plan right for me?
2-year ValuePlans are designed for customers who want to receive the most value with their Shaw Direct services and hardware. A 2-year ValuePlan is great for both new and existing Shaw Direct customers.
| ValuePlan Benefit | New Customer | Existing Customer |
Seeking price guarantee on Shaw base services for 24 months | Yes | Yes |
Looking to have access to the latest hardware | Yes | Yes |
Looking to save on installation fees | Yes | No |
Looking to cancel services within the next 24 months | No | No |
How can I renew my 2-Year Value Plan?
- You can renew your plan by signing a new agreement as early as month 21 of your existing two-year value plan.
- To discuss the renewal options please contact us.
Can I cancel a 2-Year Value Plan?
Customers that choose to end their 2-year Value Plan early will be required to:
- Return all rental hardware to Shaw Direct if cancelling services.
- Pay early cancellation fees calculated based on the number of months remaining in the 2-year Value Plan multiplied by the early cancellation fee of $15 per full month.
- For customers in Newfoundland with existing 2-Year Value Plans, the Early cancellation fee will be the lesser of $50, or 10% of the base package rate multiplied by the number of full remaining months.
At the expiry of your 2-year Value Plan term, your service will continue on a month-to-month basis, and your main package rate will be adjusted to current in-market prices. if you are interested in renewing your 2-year Value Plan please click here for more details.
2-year Value Plan FAQ
Here are some frequently asked questions about Shaw Direct's 2-year Value Plan
Does the 2-year Value Plan include a service price guarantee?
2-year Value Plans include a price guarantee. Visit our Example Agreement and Terms of Service for more details.
What happens at the end of a 2-year Value Plan?
After the 24-month period, customers can renew the Value Plan at the current in-market rate and enjoy the same benefits of a Value Plan for another 2 years. Customers can also choose to not re-sign for two years and pay regular month-to-month rates. If your 2-year Value Plan is not renewed at the end of your two-year term, you will no longer receive any monthly 2-year Value Plan discounts.
Do I get to keep the hardware at the end of the 2-year Value Plan?
Yes. Shaw Direct will continue to provide you with rental equipment at the then-current monthly rental price plus applicable taxes.
If you choose to leave after your term has ended you are required to return all rental hardware to Shaw Direct.
Can I change my level of service while on a 2-year Value Plan?
You can but downgrading to a lower service level may incur early cancellation fees.
Can I temporarily suspend my account when I have a 2-year Value Plan?
No. You services must remain active for the entire 2-year duration of the agreement.