Shaw Direct accessibility overview
ContentsClosed captioning Accessible Media Inc (AMI) Descriptive Video Service Online Service – My Shaw Direct TV Listings Accessibility Feedback Process
Shaw Direct is committed to addressing the needs and concerns of all our customers, including providing accessibility for customers with disabilities. The following describes the particular products and services offered to Shaw Direct customers with accessibility challenges.
Accessible Media Inc (AMI)
Accessible Media Inc. (AMI) is a not-for-profit multimedia organization serving more than five million Canadians who are blind, partially sighted, deaf, hard of hearing, mobility or print restricted. Operating three broadcast services, AMI-tv and AMI-audio in English and AMI-télé in French, AMI’s mission is to make accessible media for all Canadians.
AMI TV (English): 888
AMI Télé (French): 889
AMI Audio: 825 Classic / 288 Advanced
Shaw Direct is proud to offer these services for the visually impaired. Content includes national, regional and local programming. For more information, please visit www.ami.ca.
Descriptive Video Service
Descriptive Video Service (DVS) is an aid for persons who are visually impaired. Descriptive Video Services (DVS) provides ongoing narrative descriptions of what is happening during the video portion of a television broadcast. You can think of DVS like a narrator during a documentary. For example: when members of a crew on a home improvement show build a house, DVS will provide an ongoing narrative of the building process. Any original narration from actors during the program will remain uninterrupted. This service can greatly improve the television experience for customers with limited vision or who enjoy added narration during a television program.
Broadcasts with Descriptive Video should be indicated by a D)) logo in the Guide.
Not all programs are available with Descriptive Video and this service is provided at the sole discretion of the television programmers and networks.
Accessing Descriptive Video Services on Your Shaw Direct Receiver
To quickly enable to disable descriptive video temporarily, press HELP, D, to permanently turn descriptive video on/off, it can enabled/disabled through OPTIONS, "Preferences". If enabled, note that you may experience a loss of audio on programming not featuring Descriptive Video.
Online Service – My Shaw Direct
Accessibility Feedback Process
Your opinion is important to us. If you have any ideas on how we can improve accessibility for our website, products, or physical locations, please let us know by calling the number below or by sending an email.
Baveldeep Grewal, Vice President of Customer Care
1-844-406-2707 | Email: email@example.com