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Overview

We have adjusted our operating hours across our business to ensure we continue to provide the necessary support to our customers. Our support representatives are standing by. If you haven’t already consider visiting our Support content to address your issue:

Hours of operation

Our hours of operation for Support are:

New Customers Technical Support

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New Customers

Monday - Friday

9 AM - 7 PM (ET)

Saturday

9 AM - 5:30 PM (ET)

Sunday Closed

Monday - Friday

9 AM - 9 PM (ET)

Saturday

9 AM - 5:30 PM (ET)

Sunday Closed

Billing Inquiries

Monday - Saturday

8 AM - 9 PM (ET)

Sunday Closed

Monday - Saturday

8 AM - 6 PM (Local time)

Sunday Closed

Technical Support

Monday - Sunday

24/7

Monday - Sunday

7 AM - 10 PM (Local time)

Don’t want to wait on the phone? You can always manage your account with My Shaw Direct.

Visit our Contact Us page for additional information.