Contact Us Information - Shaw Direct Support
Overview
We have adjusted our operating hours across our business to ensure we continue to provide the necessary support to our customers. Our support representatives are standing by. If you haven’t already consider visiting our Support content to address your issue:
Hours of operation
Our hours of operation for Support are:
New Customers Technical Support
| Chat with us | Call us | |
| New Customers | Monday - Friday 9 AM - 7 PM (ET) Saturday 9 AM - 5:00 PM (ET) Sunday Closed | Monday - Friday 9 AM - 9 PM (ET) Saturday 9 AM - 5:30 PM (ET) Sunday Closed |
| Billing Inquiries | Monday - Friday 8 AM - 8 PM (ET) Saturday - Sunday Closed | Monday - Friday 9 AM - 5 PM (Local time) Saturday - Sunday Closed |
| Technical Support | Monday - Sunday 24/7 | Monday - Sunday 7 AM - 10 PM (Local time) |
Don’t want to wait on the phone? You can always manage your account with My Shaw Direct.
Visit our Contact Us page for additional information.