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Home Fixes and Troubleshooting Receiver issues Article

The time on my receiver is incorrect

Contents

Wrong time on receiver How to refresh your receiver

Overview

The time on your receiver is automatically set via the network. You don’t have to manually adjust it. However, sometimes one of your receivers might display the incorrect time on the front panel or in the guide. This might cause your future recordings to start and end at the wrong time.

Wrong time on receiver

Some reasons why this might occur:

  • The receiver has no signal.

    To fix this, check the following:

    1. Cable connections. Make sure they are connected properly.
    2. Receiver. It should be powered on.
    3. Weather. Clear weather ensures your signal is not affected.
    4. Refresh your receiver.

  • The receiver has been disconnected for awhile.

    If it has been disconnected for a long time, a firmware update might be needed.

    To fix this, check the following:

    1. Cable connections. Make sure they are connected properly.
    2. Receiver. It should be powered on.
    3. Firmware. Check if you have the latest firmware: 6xx series or 8xx series


Upon confirming you have the latest firmware, just refresh your receiver. The time should be fixed.


  • You recently moved to a different time zone

    Each receiver is encoded with a time zone based on your service address. If you have moved anywhere with a different time zone, please contact us.

  • Daylight Savings Time

    This may cause some receivers' time to remain unchanged. If your receiver didn’t adjust to the DST, a refresh should fix it.

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How to refresh your receiver

  1. Login to My Shaw Direct.
  2. From the left side of the page, click Manage TV.
  3. Locate the Refresh TV Receiver section.
  4. Click the Refresh Receiver button.
  5. A confirmation box will appear with follow-up instructions if needed.
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