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Overview

The time on your set-top box is automatically set via the network. You don’t have to manually adjust it. However, sometimes one of your set-top boxes might display the incorrect time on the front panel or in the guide. This might cause your future recordings to start and end at the wrong time.

Troubleshooting wrong time being displayed

The are some instances where the time being displayed on your set-top box is incorrect. Use these tips to fix this issue:

The set-top box has no signal.

To fix this, check the following:

  1. Cable connections. Make sure they are connected properly.
  2. Set-top box. It should be powered on.
  3. Weather. Clear weather ensures your signal is not affected.
  4. Refresh your set-top box.

The set-top box has been disconnected for awhile.

If it has been disconnected for a long time, a firmware update might be needed.

To fix this, check the following:

  1. Cable connections. Make sure they are connected properly.
  2. Set-top box. It should be powered on.
  3. Firmware. Check if you have the latest firmware: 6xx series or 8xx series

Upon confirming you have the latest firmware, just refresh your set-top box. The time should be fixed.


You recently moved to a different time zone

Each set-top box is encoded with a time zone based on your service address. If you have moved anywhere with a different time zone, please contact us.

Daylight Savings Time

This may cause some set-top box time to remain unchanged. If your set-top box didn’t adjust to the DST, a refresh should fix it.

How to refresh your set-top box

Use these steps to refresh your set-top box:

  1. Login to My Shaw Direct.
  2. From the left side of the page, click Manage TV.
  3. Locate the Refresh TV set-top box section.
  4. Click the Refresh set-top box button.
  5. A confirmation box will appear with follow-up instructions if needed.