SHAW & ROGERS FAQ

Are Shaw (including Shaw Direct) and Rogers now one company?

Yes. Together we are investing in Western Canada to deliver more choice, connectivity and innovation.

I am a Shaw Direct customer, what do I need to do?

Your existing services are not changing at this time and there is nothing you need to do.

Will Shaw Direct change its name to Rogers?

For now, the Rogers and Shaw Direct brands will co-exist.

How does Rogers and Shaw (including Shaw Direct) combining benefit customers?

The combination of Rogers and Shaw builds on the strong legacy of two family-founded Canadian companies.

The combined company will offer more choice for consumers, expanded connectivity, including to rural and Indigenous communities, internet and wireless accessible to more low-income Canadians, and help fast track 5G to foster innovation and growth.

Our customers will benefit from coast-to-coast networks, an exceptional customer experience, and access to the very best wireless, cable, sports, and media services.

When will we see more rural and remote communities connected as part of Rogers commitment?

Using the combined infrastructure of Rogers and Shaw, we are bringing connectivity to even more rural communities, in many cases for the first time.

A $1 billion investment from the Rogers Rural and Indigenous Connectivity Fund will expand connections across rural, remote and Indigenous communities in Western Canada.

This is one of the largest commitments of its kind ever made by the private sector. We’ll share more details on our plans in the coming months.

Will Rogers and Shaw continue contributing to important causes, community activities and charity events?

Rogers will build on the shared legacy of giving back to communities with community giving, employee volunteering and support for the next generation.

I am a Shaw shareholder, what do I need to do?

Registered Shaw shareholders who have questions regarding how to receive the Cash Consideration for their shares should contact the Depository by telephone at 416-682-3860 or toll free in North America at 1-800-387-0825 or by email at shareholderinquiries@tmx.com.

Beneficial Shaw Public shareholders should contact their intermediary if they have further questions about the process. For further information, please visit our Investor Relations FAQ.

Where can I learn more about Rogers and Shaw (including Shaw Direct) combining?

For additional details, please visit about.rogers.com/together-with-shaw/.

What will happen to my Rogers or Shaw Direct products and services?

For now, there are no immediate plans to make changes to Rogers and Shaw Direct products and services as a result of Rogers coming together with Shaw. In the future, if there are any changes, we will communicate them.

Will my account number change?

Currently, all Rogers and Shaw account numbers will be retained.

Can I continue to have both Rogers and Shaw Direct services?

Yes, at this time your existing services will remain the same. If you have both services, you will continue to receive separate invoices with unchanged billing cycles and payment due dates.

How will I be billed for my services? Will both Rogers and Shaw services be invoiced in one combined bill?

You will continue to be billed as you currently are today. At this time, Rogers and Shaw Direct services will be invoiced separately and there are no changes to your billing cycle date.

Do I need to update my pre-authorized payments or banking details?

No, it’s not necessary at this time to update any payment or banking information.

Does Shaw Direct offer any Rogers services now?

Visit Rogers.com for service options and offers from Rogers. For more information on Shaw Direct Satellite TV, please visit Shaw Direct.

Will I still have access to My Shaw Direct account?

Yes, you can continue to manage your My Shaw Direct account as you have done in the past.

Will my Shaw Direct 2-year ValuePlan be affected?

Shaw customers currently on a 2-year ValuePlan are still subject to the terms of their agreement, including any pricing guarantees.

Who do I contact for help with my account?

For more answers and support, here’s how you can reach us:

• For Shaw Direct Satellite TV:  Contact Shaw Direct
• For all Rogers-related services: Contact Rogers

Will there be any changes to my existing services?

At this time, there will be no impact to your existing services. You can expect the same quality experience that you enjoy today. If there are any changes, we will communicate them.

Will my channels stay the same?

At this time, there are no changes planned to your existing channel line-up. Regular channel improvements will continue as planned.

As a Rogers customer, can I get Shaw Internet, TV or Home Phone?

Shaw will continue to be available across Western Canada. Check availability by entering your address at shaw.ca. For Satellite TV services, visit shawdirect.ca

What if I want to switch or update my current Shaw Direct service?

You can explore the latest Shaw Direct packages and offers on shawdirect.ca.

Will I need to replace any of my existing Shaw Direct equipment?

Currently, there’s no need to replace your existing Shaw or Rogers equipment. However, ongoing Shaw Direct network improvements will continue as planned and may require an equipment upgrade.

Where do I go for support for my current services?

For more answers and support, here’s how you can reach us: 

• For Shaw Direct Satellite TV:  Contact Shaw Direct
• For all Rogers-related services: Contact Rogers

If you are an existing Shaw Direct customer, you can continue to find answers on our support pages at http://shawdirect.ca/support.