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Shaw Direct’s Network Upgrade

Currently, Shaw Direct distributes your services using MPEG-4 signal compression. Beginning in March 2023, Shaw Direct will be upgrading all channels to High Efficiency Video Coding (HEVC), which is a more efficient alternative.

All Shaw Direct subscribers will need an HEVC-compatible set-top box in the home to continue receiving Shaw Direct services.

How do I know if I have a compatible set-top box or need an upgrade?

Shaw Direct’s HEVC compatible set-top boxes include: the HDDSR 800 and HDPVR 830.

HDDSR800 Inventory of Shaw Direct Set Top Box Equipment

Inventory of Shaw Direct Set Top Box Equipment

For reference, all of our satellite set-top boxes display the model number physically printed on the left corner of the front panel of the receiver. If the model number on your receiver is HDDSR 800 and HDPVR 830, no upgrades are required.

    If you need an upgrade, please contact us today at 1-855-874-6947 to avoid any disruptions to your Shaw Direct services.

    What happens if I don’t upgrade my satellite equipment?

    If you do not have upgraded (HEVC-compatible) equipment, you will lose access to more and more channels within your Shaw Direct lineup as we upgrade our network.

    If you’ve lost access to a channel due to non-compatible satellite equipment, you may see a blank screen when you try to tune to an upgraded channel, or one of the following messages:

    • A message informing you to upgrade your satellite equipment
    • “Receiver has lost satellite signal”
    • “You are not currently subscribed to this channel”

    Contact us today at 1-855-874-6947 to avoid service disruptions and learn about our upgrade offers.

    Other benefits of upgrading your Shaw Direct equipment

    In addition to avoiding service disruptions, upgraded HEVC-compatible set-top boxes offer enhanced features that we are excited for you to experience: Up to 14 days of Guide data, including detailed descriptions, episode titles, and an indication of new versus repeat airings.

    • Wi-Fi compatibility to access Shaw Direct on Demand1, which includes thousands of movies and TV shows at your fingertips, many included with your subscription at no additional cost.
    • New on-screen features, such as your local weather in your Guide
    • HDPVR only: an expanded 1TB hard drive, allowing for up to 300 hours of recorded content
    • Ongoing software updates to continue enhancing your satellite TV experience

    1Subject to Internet connectivity. A high-speed Internet connection is required to access Shaw Direct On Demand. Wi-Fi connectivity is only available on 800-series receivers. HD Video On Demand content requires at least 5.0 Mbps to stream.

    How to Install your Shaw Direct Set-Top Box

    If you have upgraded your Shaw Direct Equipment and need to set it up, use the following guides to install your new set-top box (also known as your satellite receiver) and your new Shaw Direct remote control.

    Ensure that you have received the following equipment:

    • Power Cable
    • HDMI cable
    • Shaw Direct Remote
    • Set-Top Box


    Follow the steps in the following Self Install guides to install your new set-top box and remote from Shaw Direct:

    DSR800 Inventory of Shaw Direct Set Top Box EquipmentHow to Install HDDSR800
    DVR830 Inventory of Shaw Direct Set Top Box EquipmentHow to Install HDPVR830

    For more tips and tricks, including transferring your existing settings to your new set-top box, visit