Seasonal Break troubleshooting: How to refresh your set-top box
Overview
Had your Shaw Direct services turned back on? Back at the cabin for the first time this year? If your services were turned back on and you see either “Your authorization has expired” or “A subscription is required” on your TV screen, you will need to refresh your set-top box.
Find more set-top box troubleshooting tips with our Satellite set-top box FAQs.
How to refresh your set-top box online
Follow these steps to refresh your Shaw Direct set-top box online using My Shaw Direct:
- Click here to login to My Shaw Direct.
- Don't have My Shaw Direct, yet? Create a Shaw ID today.
- On the left side-bar, click TV.
- Locate the "Refresh TV Receiver" box on the screen.
- Click the Refresh Receiver button.
- A confirmation box will appear with follow-up instructions if needed.
How to refresh your set-top box by phone
Follow these steps to refresh your Shaw Direct set-top box by phone:
- Call 1-888-554-7827.
- Press 1 for English.
- Press 1 for Shaw Direct Satellite Services.
- Follow the prompt and enter the number associated with your account.
- Press 5 to refresh your receivers.