Seasonal Break troubleshooting: How to refresh your set-top box
Had your Shaw Direct services turned back on? Back at the cabin for the first time this year? If your services were turned back on and you see either “Your authorization has expired” or “A subscription is required” on your TV screen, you will need to refresh your set-top box.
Find more set-top box troubleshooting tips with our Satellite set-top box FAQs.
- Call 1-888-554-7827.
- Press 1 for English.
- Press 1 for Shaw Direct Satellite Services.
- Follow the prompt and enter the number associated with your account.
- Press 5 to refresh your receivers.