How to Reconnect your Shaw Direct Service after a Seasonal Break

Ready to reconnect your cottage after being on a seasonal break? The reconnection process has changed this year. Follow these four very important steps to get connected:

1. Make sure your set-top box and TV are plugged in and turned on.
2. Tune in to channel 264 (press 2-6-4 on your Shaw Direct remote control), don’t worry if you don’t see a program or see a pop up message
3. Then, tune to channel 268 (press 2-6-8 on your Shaw Direct remote control), again, don’t worry if you don’t see a program or see a pop up message
4. DO NOT change the channel until you call us at 1-888-554-7827 from the phone number associated with your account. Follow the call prompts until directed to refresh your receiver. Once that’s complete, you’re all set. No need to speak to an agent.

Please refrain from changing the channel for at least 5 minutes to ensure the refresh successfully completes.

If you don’t start to see live programming after 5 minutes, something went wrong and you may need to speak with one of our agents.

Call us at 1-888-554-7827 or chat here for support.