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What is a Seasonal Break?

A seasonal break is a way for you to temporarily suspend your Shaw Direct services for a period of time, between 14 and 330 days.

Seasonal Break benefits

  • You don't have to pay for your services while you're on vacation.
  • A seasonal break is a no cost service.
  • Your services are automatically reconnected for you on a date of your choosing.

Eligibility and guidelines

  • Your services must be suspended for a minimum of 14 days, but no more than 330 days (11 months).
  • You can only have your services suspended for a maximum of 330 days in a 12 month period.
    • Choosing an incorrect time frame will give an error message.
    • Seasonal break for more than 180 days is subject to $30 reconnection fee.
    • Second Home accounts are exempted from $30 reconnection fee.
  • An automatic reconnection date must be provided.
  • The balance on the account cannot be overdue - requests will not be processed until the account is paid in full.
  • Promotional discounts and any grandfathered programming packages will not be re-added upon reconnection.
  • Primary account cannot be placed on a Seasonal Break if there are active services at 50% off the regular price at the second home.
  • Seasonal Break requests made online require a minimum of 24 hours advance notice.
  • If you need to request an immediate Seasonal Break, please chat with us.

    How to schedule your Seasonal Break

    1. Click here to login to My Shaw Direct. Don't have My Shaw Direct, yet? Create a Shaw ID today.
    2. Click on TV on the left and scroll down to the Seasonal Break box.
    3. Choose your start date (start date cannot be today’s date nor can it occur in the past).
    4. Choose your reconnection date (cannot be under 14 days or over 330 days).
    5. Click Next.

    Once submitted, you will receive the following message confirming the dates that you have selected.


    You should receive a confirmation email regarding your seasonal break being processed.

    Seasonal Break technical support

    On the date your services are scheduled to be reconnected:

    • Make sure your receiver and TV are plugged in and turned on.
    • Go to a channel you like to watch.
    • If you see a TV show, you're all set.

    If you have a signal, but see one of these messages "Your authorization has expired" or "A subscription is required" on your TV screen, check this article for easy step-by-step instructions on how to refresh your receiver. Don't have My Shaw Direct yet? Get Shaw ID today!

    How to adjust or cancel your Seasonal Break

    1. If you wish to reconnect your services from seasonal break in the next 24 hours or cancel your seasonal break, please chat with us.
    2. If your account is not currently on Seasonal Break and you wish to place it on seasonal break, please click here.
    3. If you have disconnected your account completely and you are looking to reactivate your service, please chat with us.

      Before making changes to your existing seasonal break, please verify:
    • Your services must be suspended for a minimum of 14 days, but no more than 330 days (11 months).
    • There is a $30 reconnection fee for accounts that have been on break for more than 180 days within a 12 month period.

    4. If you wish to reconnect your service from seasonal break sooner than originally planned, or you would like to extend your break, please click here.