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Seasonal Break Information

Learn more about what a Seasonal Break is and how to take advantage of it.

Did You Know?

Upon returning from your seasonal break, if you see a message such as: “Your authorization has expired” or “A subscription is required” on your TV, you will need to refresh your receiver.

Learn more: How to refresh your receiver

What is a Seasonal Break?

A seasonal break is a way for you to temporarily suspend your Shaw Direct services for a period of time between 14 and 180 days.

Seasonal Break benefits

  • You don't have to pay for your services while you're on vacation.
  • A seasonal break is a no cost service.
  • Your services are automatically reconnected for you on a date of your choosing.

Eligibility and guidelines

  • Your services must be suspended for a minimum of 14 days, but no more than 180 days (6 months).
  • You can only have your services suspended for a maximum of 180 days per 12 months.
  • An automatic reconnection date must be provided.
  • The balance on the account cannot be overdue - requests will not be processed until the account is paid in full.
  • Promotional discounts and any grandfathered programming packages will not be re-added upon reconnection.
  • Seasonal Break requests made online require a minimum of 24 hours advance notice.
  • If you need to request an immediate Seasonal Break or for changes to your existing Seasonal Break, please chat with us online.

    How to schedule your Seasonal Break

    1. Click here to login to My Shaw Direct. Don't have My Shaw Direct, yet? Create a Shaw ID today.
    2. Click on TV on the left and scroll down to the Seasonal Break box.
    3. Choose your start date (start date cannot be today’s date nor can it occur in the past).
    4. Choose your reconnection date (cannot be under 14 days or over 180 days).
    5. Click Next.

    Once submitted, you will receive the following message confirming the dates that you have selected.


    You should receive a confirmation email regarding your seasonal break being processed.

    Seasonal Break technical support

    On the date your services are scheduled to be reconnected:

    • Make sure your receiver and TV are plugged in and turned on.
    • Go to a channel you like to watch.
    • If you see a TV show, you're all set.

    If you have a signal, but see one of these messages "Your authorization has expired" or "A subscription is required" on your TV screen, visit My Shaw Direct for easy step-by-step instructions on how to refresh your receiver. Don't have My Shaw Direct yet? Get Shaw ID today!

    How to adjust or cancel your Seasonal Break

    If you wish to reconnect your services sooner than originally planned, or you would like to extend your break, please contact us.