We make it easy to pay your bill.
The day you have your system installed becomes your billing date. Each month on that date, we'll send you a bill outlining what you owe us for programming, Pay Per View movies and events, installation charges or other fees.
This section will tell you everything you need to know about your Shaw Direct bill and our billing procedures.
Bill Explainer
While we strive to make our bill easy to read and understand, you may have questions regarding your statement. Our bill explainer should answer them. It outlines what you'll find in each section of your bill.
If your bill looks different, you can also view our old Bill Explainer
Ways to pay
Pre-Authorized payment is the easiest way to pay. Sign up to have your balance taken from a bank account or charged to a credit card. We also make it easier to get your bill with Paper-Free Billing. You get an email notice with a link to view your bill online.
Pre-Authorized Payment
Our Pre-Authorized Payment Plan is the most convenient way to pay. You set it up with us and we'll automatically withdraw the amount of your monthly bill from your bank account or put the payment through on a credit card.
Your payment will come out the day after your bill is issued. There's never a late fee or missed payment.
You will receive a bill detailing your Pay Per View movie purchases, fees and programming payments in the mail. Or sign up for our Paper-Free Billing, where you'll get an email telling you that your bill is ready to view online. Click the link to view the complete bill in our secure Self-Serve section of our Web site.
Set up Pre-Authorized payment online: You simply fill in your account or credit card information and we'll take it from there. It's easy and secure.
Set up Pre-Authorized payment by Mail: With your next bill payment, enclose a void cheque and a note authorizing this form of payment. Savings account customers please send a signed letter of authorization stating full bank and account details.
Set up Pre-Authorized payment online
Make your payments each month
There are a number of ways to get us your payment. Choose the one that is most convenient for you.
By mail: Tear off the payment portion of your statement and send it to us with a cheque or money order. We provide an envelop with our address on it.
At the Bank: Shaw Direct payment can be made at any bank, Credit Union or Caisse Populaire with the payment stub portion of your bill.
By Phone/Internet: Contact your bank branch for details on how you can set up Internet or phone banking to pay your Shaw Direct bill.
By Credit Card: We take Visa, Mastercard, American Express or Sears credit card when you call us at 1.888.554.7827. Or, pay online with Visa or Mastercard.
Change your account information
We make it easy to change important account information. We want to keep your account accurate. Simply call us at 1.888.554.7827. A Customer Service representative will help you.
You can make change the account or credit card for Pre-Authorized Payments online.
If you're moving, make sure to call us two to three weeks before you move to ensure we install your system at your new home right away.
Learn about fees
Not sure what that charge is on your Shaw Direct bill? Read on. We explain all the different types of fees you may see on your Shaw Direct bill.
Pay Per View and programming
Charges for your programming package appear under the heading Entertainment Services.
Instant Pay Per View charges for movies or events will appear on your bill the month after you watch them. You can see the program title and price and the date ordered. To ensure your privacy, adult programming is labelled Pay Per View programming.
If you choose to order your Pay Per View by talking to a Customer Service Representative you'll be charged a $3 ordering fee, on top of the price of the movie or event. If you order using our automated phone system, you'll be charged $1 per movie or event. These charges will appear on your bill as Pay Per View Order.
To save paying these administrative handling fees, we recommend you use Instant Pay Per View ordering. Every Shaw Direct customer can do this with the remote control. Customers with a 300-, 400-, 500-series receiver can order IPPV with their remote. We tell you all about it in our Pay Per View section on this Web site.
Multi-Receiver Fee
Customers who have two or more receivers in their homes will be charged a Multi-Receiver Fee of $5.99 plus tax.
If you subscribe to certain English or Bilingual programming packages, this fee is waived. It can be worth your while to upgrade.
It will show up on your account as Multi-Receiver Fee.
Multi-Receiver Fee information
Single-Receiver Warranty Fee
Customers with no more than one receiver can enjoy the benefits of a limited lifetime warranty with the Single-Receiver Warranty for only $2.49 per month.
Read the "warranties" section in "Shaw Direct Terms of Service" for details (161 KB)
Receiver Non-Return Fee
If customers deactivate services prior to the expiry of 12 months from the date of activation and do not return their receiver(s) and remote control(s) to Shaw Direct in good working condition, they will be charged a Receiver Non-Return Fee of $200 plus applicable taxes.
This fee is also charged when a customer's service is disconnected for non-payment of fees. However, you can have the fee waived by paying the outstanding balance in full.
Customers who have been with Shaw Direct for more than 12 months are charged a $30.00 non-pay re-connection fee when their services are disconnected for non-payment of fees.
Seasonal Disconnect
Going on holidays? You can temporarily disconnect and reconnect your service at no charge, provided you give us instructions to reconnect on a date that is within six (6) months from the date you request the disconnection. If you do not provide us with a reconnect date or the date of reactivation is greater then six (6) months, then at the time of reactivation, you'll be charged a reactivation fee of $30. Unfortunately, you cannot seasonally disconnect if you owe more than $100 or have an unpaid bill that is more than 30-days overdue and is greater than $25.00.
Late payment fees
Shaw Direct charges late payment fees on past due balances. Two per cent of the balance will be charged when your account is more than 30 days late. You'll see the fees on your third bill, 60 days after the original bill is due.
Accounts that are more than 88 days overdue will be charged a $20 processing fee in addition to the two per cent per month in late fees. This fee covers our processing costs for delinquent accounts. All of our fees comply with Canadian regulated accounting principals.
If the account remains delinquent, customers face disconnection. A $200 Receiver Non-Return Fee is imposed at that time, depending on how long the customer has been with Shaw Direct and whether or not they return their equipment.
Want to get your payment to us quickly to avoid these late fees?
Pay online with Visa or Mastercard and your account will be credited instantly. Or use a Western Union office near you to pay. The fund transfer also occurs almost instantly, although there will be additional fees from Western Union to use this service. You'll need to present your Shaw Direct bill.
