How much is my rate increasing by?
In late June and July, you will find a message in your bill detailing the exact amount.
Why are my rates going up?
This rate adjustment will support network and technology upgrades and the launch of more HD channels, so you have continued access to reliable programming infrastructure and more crystal-clear HD programming.
When will this rate adjustment start?
August 1, 2019.
When will I first see the increase on my bill? How will it look on my bill?
You’ll first see it on your July invoice, which will cover a service period of 30 days between July and August (ie: from July 14 to August 13.) You will be billed the current rate for days billed in July and the new rate for any days billed in August. This partial month of billing at the new rate will be clearly highlighted on page 2 of your invoice, highlighted as, “Programming Price Change (Prorated).”
For your August invoice, you will be invoiced at the new rates for a full 30-day billing period.
I want to review my existing TV plan, where can I reach out?
We are committed to providing a TV plan that’s right for you. Contact us about your programming needs. We are here to help.
Didn’t I already get a rate adjustment last December? I thought Shaw Direct would only increase rates once a year?
As programming costs rise, we increase our rates accordingly to ensure we’re able to continue providing an exceptional content experience while investing in the ongoing enhancement of Shaw Direct’s products and services.
Is the Canadian Radio-television and Telecommunications Commission (CRTC) involved in regulating Shaw service rates?
The CRTC is not involved in setting Shaw Direct rates. Shaw Direct is solely accountable for any and all changes made to our pricing.